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FAQ

What about the firmness of ZZAK mattresses?

Support and comfort: that’s what defines ZZAK mattresses. ZZAK is made of 3 foam layers including a firm, dense and reactive base foam for optimized comfort..

Tell me about ZZAK’s 100-night trial.

Buying a mattress can be such a complicated task. How can you know the mattress fits you if you didn’t try it before? This is why ZZAK offers you a 100-night trial period. That way, if you’re not 100 % satisfied, we’ll come to pick it up without any fees.

What is ZZAK’s warranty policy?

We are working hand in hand with Canadian companies to create the ideal products in terms of quality and comfort. In order to satisfy the needs of the Canadian market, we offer a 10-year warranty on every mattress.

ZZAK wasn’t a match. What happens to the mattress when it’s returned?

Every returned mattress is inspected and evaluated. If it’s in good condition, we’ll donate it to charities so we can give it a second life.

Finally meeting ZZAK. Exciting! Let us guide you through the steps of unboxing your new mattress.

The mattress, rolled and packaged under pressure, is delivered in a box. The only thing you need to do is to unbox the mattress and remove the plastic wrap. The mattress will quickly expand, but it will take 24 hours to reach its full size. Box and plastic wrap can be recycled.

ZZAK mattress: hot or not? (AKA am I going to sweat all night?)

No, you’re not going to sweat all night. The comfy top foam is used to keep your cool while you sleep. It’s made with a gel that regulates the body temperature so you don’t get too hot.

Flip the mattress: fact or myth?

Myth! Don’t flip it. It’s been created with a base and a top layer. However, we suggest you rotate it (180-degree turn) once every 6 months.

Tell me about delivery time. How many more sleeps before I finally meet ZZAK?

We’re not here to test your patience. Delivery time is between 2 and 7 business days.