FAQ

What about the firmness of ZZAK mattresses?

Support and comfort: that’s what defines ZZAK. ZZAK is made of 3 ethically sourced foam layers. When we say sleep on a cloud here at ZZAK, we’re most likely talking about our top memory foam layer. In terms of firmness, the top layer’s gel-infused memory foam will contour to your natural body shape, fully supporting your lower back, allowing all muscles to fully relax and release tension. You’ll never have that feeling of sinking into the mattress and we use the highest quality materials so we may also offer superior edge support.

Tell me about ZZAK’s 100-night trial.

Buying a mattress is truly like investing in your sleep. Our customer’s night-time comfort is at the top of our priorities. We’re happy to offer you a 100-night trial period so you may sleep sound on your decision. If for any reason you’re not 100% satisfied with the mattress, we’ll come to pick it up free of charge. It’s that easy! Well, it’s actually pretty easy because our return rate is the lowest in the industry.

What is ZZAK’s warranty policy?

We’re working hand in hand with Canadian companies to create the ideal products in terms of quality and comfort. In order to satisfy the needs of the Canadian market, we offer a 10-year warranty on every mattress.

ZZAK wasn’t a match. What happens to the mattress when it’s returned?

Every returned mattress is inspected and evaluated. If it’s in good condition, we donate it to a charity so it may have a second life.

Finally meeting ZZAK. Exciting! Let us guide you through the steps of unboxing your new mattress.

The mattress, rolled and packaged under pressure, is delivered in a box. The only thing you need to do is to unbox the mattress and remove the plastic wrap. The mattress will quickly expand, but it will take 24 hours to reach its full size. Box and plastic wrap can be recycled.

ZZAK mattress: hot or not? (AKA am I going to sweat all night?)

No, you’re not going to sweat all night. The comfy top foam is used to keep your cool while you sleep. It’s made with a gel that regulates the body temperature so you don’t get too hot.

Flip the mattress: fact or myth?

Myth! Don’t flip it. It’s been created with a base and a top layer. However, we suggest you rotate it (180-degree turn) once every 6 months.

Tell me about delivery time. How many more sleeps before I finally meet ZZAK?

We’re not here to test your patience. Delivery time is between 2 and 7 business days.